{"id":5299,"date":"2026-07-30T17:55:20","date_gmt":"2026-07-30T09:55:20","guid":{"rendered":"https:\/\/domirefrigeration.com\/refund_returns\/"},"modified":"2026-08-01T22:48:52","modified_gmt":"2026-08-01T14:48:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/domirefrigeration.com\/fr\/refund_returns\/","title":{"rendered":"Returns and Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5299\" class=\"elementor elementor-5299\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce7645e e-con-boxed e-flex e-con e-parent\" data-id=\"ce7645e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-382c124 elementor-widget elementor-widget-heading\" data-id=\"382c124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">B2B Returns and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3d4577 elementor-widget elementor-widget-text-editor\" data-id=\"a3d4577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective date: July 30, 2026<\/strong><\/p><p>This policy describes the review process for samples, custom products, damaged shipments, and goods that may not conform to an accepted B2B specification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2c3bb elementor-widget elementor-widget-heading\" data-id=\"2f2c3bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scope<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acb6510 elementor-widget elementor-widget-text-editor\" data-id=\"acb6510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Domi Refrigeration primarily supplies B2B samples, custom components, and production orders based on quotations, drawings, specifications, or approved samples. This page explains the website-level process. The accepted quotation or contract controls if it contains different cancellation, inspection, return, replacement, credit, or refund terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad0503 elementor-widget elementor-widget-heading\" data-id=\"9ad0503\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Report a Problem Before Returning Goods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-867c452 elementor-widget elementor-widget-text-editor\" data-id=\"867c452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact <a href=\"mailto:service@domihvac.com\">service@domihvac.com<\/a> before sending any product back. Include the order or quotation number, product and quantity, delivery date, photos or video, packaging condition, measured results, and a clear description of the issue. Additional samples or test records may be requested for technical review.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb9ac5 elementor-widget elementor-widget-heading\" data-id=\"ffb9ac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Authorization Required<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e50c319 elementor-widget elementor-widget-text-editor\" data-id=\"e50c319\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do not return products without written return instructions or authorization. Unauthorized shipments may be refused or delayed because the receiving team cannot identify the project, inspection requirement, or agreed destination. Approved instructions will state the return address, documentation, packaging, and shipping responsibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e549c elementor-widget elementor-widget-heading\" data-id=\"e8e549c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Custom and Made-to-Order Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-094629a elementor-widget elementor-widget-text-editor\" data-id=\"094629a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Custom, drawing-based, modified, tooled, cut-to-size, branded, or otherwise made-to-order products generally cannot be canceled or returned for convenience after material procurement or production has started. Any exception must be confirmed in writing and may involve material, tooling, labor, testing, packaging, or logistics costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69efbe0 elementor-widget elementor-widget-heading\" data-id=\"69efbe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nonconforming or Damaged Goods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94d6ee6 elementor-widget elementor-widget-text-editor\" data-id=\"94d6ee6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If supplied goods are confirmed not to meet the accepted specification, or arrive damaged under the applicable delivery terms, available remedies may include rework, replacement, credit, or refund as agreed after inspection. The remedy, timing, shipping responsibility, and amount depend on the accepted contract, inspection findings, affected quantity, and applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef8111e elementor-widget elementor-widget-heading\" data-id=\"ef8111e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Timing and Condition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d60d40 elementor-widget elementor-widget-text-editor\" data-id=\"5d60d40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inspect goods promptly after delivery and report visible damage, quantity differences, or suspected nonconformity within the period stated in the applicable contract. Keep the products, labels, packaging, and evidence available for review. Do not modify, install, dispose of, or resell disputed goods if doing so would prevent reasonable inspection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5151cf2 elementor-widget elementor-widget-heading\" data-id=\"5151cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Processing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cae0ce elementor-widget elementor-widget-text-editor\" data-id=\"8cae0ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Where a refund or credit is approved, it will be documented in writing and processed using an agreed commercial method. Bank, currency, freight, tax, customs, tooling, and third-party charges are handled according to the accepted contract and the reason for the return. This website does not promise an automatic consumer-style refund for custom B2B orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc2bcd elementor-widget elementor-widget-heading\" data-id=\"7bc2bcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e015b5 elementor-widget elementor-widget-text-editor\" data-id=\"7e015b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Returns and quality review: <a href=\"mailto:service@domihvac.com\">service@domihvac.com<\/a><br>Commercial contact: <a href=\"mailto:james@domihvac.com\">james@domihvac.com<\/a><br>Office: <a href=\"tel:+8657427963536\">+86 574 2796 3536<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Read the process for reporting damaged or nonconforming B2B goods, obtaining return authorization, and reviewing custom-product remedies.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"enabled","header-above-stick-meta":"","header-main-stick-meta":"on","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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