B2B Returns and Refund Policy
Effective date: July 30, 2026
This policy describes the review process for samples, custom products, damaged shipments, and goods that may not conform to an accepted B2B specification.
Scope
Domi Refrigeration primarily supplies B2B samples, custom components, and production orders based on quotations, drawings, specifications, or approved samples. This page explains the website-level process. The accepted quotation or contract controls if it contains different cancellation, inspection, return, replacement, credit, or refund terms.
Report a Problem Before Returning Goods
Contact service@domihvac.com before sending any product back. Include the order or quotation number, product and quantity, delivery date, photos or video, packaging condition, measured results, and a clear description of the issue. Additional samples or test records may be requested for technical review.
Authorization Required
Do not return products without written return instructions or authorization. Unauthorized shipments may be refused or delayed because the receiving team cannot identify the project, inspection requirement, or agreed destination. Approved instructions will state the return address, documentation, packaging, and shipping responsibility.
Custom and Made-to-Order Products
Custom, drawing-based, modified, tooled, cut-to-size, branded, or otherwise made-to-order products generally cannot be canceled or returned for convenience after material procurement or production has started. Any exception must be confirmed in writing and may involve material, tooling, labor, testing, packaging, or logistics costs.
Nonconforming or Damaged Goods
If supplied goods are confirmed not to meet the accepted specification, or arrive damaged under the applicable delivery terms, available remedies may include rework, replacement, credit, or refund as agreed after inspection. The remedy, timing, shipping responsibility, and amount depend on the accepted contract, inspection findings, affected quantity, and applicable law.
Timing and Condition
Inspect goods promptly after delivery and report visible damage, quantity differences, or suspected nonconformity within the period stated in the applicable contract. Keep the products, labels, packaging, and evidence available for review. Do not modify, install, dispose of, or resell disputed goods if doing so would prevent reasonable inspection.
Refund Processing
Where a refund or credit is approved, it will be documented in writing and processed using an agreed commercial method. Bank, currency, freight, tax, customs, tooling, and third-party charges are handled according to the accepted contract and the reason for the return. This website does not promise an automatic consumer-style refund for custom B2B orders.
Contact
Returns and quality review: service@domihvac.com
Commercial contact: james@domihvac.com
Office: +86 574 2796 3536