Contact Our Thermal Engineers
Send your product list, drawings, sample photos, model numbers, cooling capacity, heat dissipation data or OEM project requirements. Domi Refrigeration will route your inquiry to the right team for technical review, quotation, sample support or cooperation discussion.
Choose the Right Contact Path
Different buyers have different needs. Pick the path that fits — your inquiry is routed to the right team (sales, engineering, quality or OEM cooperation), not a general message desk.
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Technical Consultation
For buyers with drawings, cooling capacity, heat dissipation data, refrigerant, airflow, pressure or installation questions.
PREPARE:
- •Drawing
- •Sample photo
- •Cooling capacity
- •Heat dissipation data
- •Working medium
- •Installation space
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Quick Quotation
For buyers who already know the product type, quantity and destination country.
PREPARE:
- •Product name
- •Model number
- •Quantity
- •Destination country
- •Packaging requirement
- •Target delivery schedule
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Sample Request
For buyers who need product samples, custom coil samples, replacement samples or prototype review.
PREPARE:
- •Product photo
- •Drawing or dimensions
- •Sample quantity
- •Application
- •Testing requirement
- •Shipping address
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Complaint / Feedback
For existing customers who need quality feedback, packaging issue review, delivery issue review or after-sales support.
PREPARE:
- •Order number
- •Product photos
- •Issue description
- •Batch information
- •Packaging photos
- •Video evidence if available
Send us a message
Contact Domi Refrigeration for Product Matching & Project Support.
Whether you need standard refrigeration components, OEM replacement parts, custom coils or heat exchanger solutions, Domi Refrigeration can help review your technical requirements and sourcing needs. Share your model number, sample photos, drawings, dimensions, refrigerant type or application details, and our team will support product matching, technical confirmation and quotation.
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Chat with an Engineer, Not Only Customer Service
For technical inquiries, Domi aims to connect buyers with the right person who can understand refrigeration components, custom coils, heat exchangers, drawings, samples and application requirements.
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Product Matching
Send model numbers, labels, sample photos or product photos for matching discussion.
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Custom Coil Review
Send drawings, dimensions, installation space or old coil photos for custom fabrication review.
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Thermal Requirement Discussion
Share cooling capacity, heat dissipation, airflow, refrigerant, glycol, coolant or pressure data.
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OEM/ODM Discussion
Discuss annual forecast, packaging, labeling, samples, documents and long-term cooperation.
Book a Video Call for Technical Review
For custom coil, heat exchanger, OEM or complex refrigeration component projects, a video call can help review drawings, sample photos, application requirements and supplier qualification questions more efficiently.
Suitable meeting topics:
- ✓Custom condenser or evaporator coil review
- ✓Heat exchanger project discussion
- ✓OEM/ODM cooperation
- ✓Sample or prototype review
- ✓Supplier qualification documents
- ✓Complaint or quality issue review
- ✓Packaging and shipment discussion
Video Call Request
Recommended fields for the appointment form:
- Name
- Company
- WhatsApp / Phone
- Country
- Preferred meeting date
- Preferred meeting time
- Time zone
- Meeting topic
- Product category
- Upload drawing / sample photo
- Message
What to Send for a Faster Response
For Standard Products
- ✓Product name
- ✓Model number
- ✓Product photo
- ✓Quantity
- ✓Destination country
- ✓Packaging requirement
For Custom Coils / Heat Exchangers
- ✓Drawing or 3D file
- ✓Old sample photo
- ✓Dimensions
- ✓Working medium
- ✓Cooling capacity / heat dissipation
- ✓Pressure or temperature condition
- ✓Installation space
- ✓Material requirement
For Samples
- ✓Sample type
- ✓Sample quantity
- ✓Application
- ✓Testing requirement
- ✓Shipping information
- ✓Target timeline
For Complaints / Feedback
- ✓Order number
- ✓Batch number
- ✓Product photos
- ✓Problem description
- ✓Packaging photos
- ✓Video evidence
- ✓Requested resolution
Contact Information
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Sales & Quotation
Standard product quotation, price, MOQ and shipping discussion.
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Technical Support
Drawings, samples, custom coils, heat exchanger requirements and engineering review.
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OEM Partnership
Annual forecast, long-term supply, private label, packaging and framework cooperation.
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Quality Feedback
Complaint, inspection, packaging issue or after-sales review.
How Your Inquiry Is Handled
1
Submit the Right Form
Choose technical consultation, quick quote, sample request or complaint feedback.
2
Information Review
Domi reviews product type, application, drawing, photos, quantity and destination country.
3
Team Routing
Your inquiry is routed to sales, engineering, quality or OEM cooperation team according to the request type.
4
Response and Next Step
The team replies with quotation, missing information, sample suggestion, video call option or technical review direction.
5
Follow-Up
Domi follows up with product matching, sample plan, documents, order details or after-sales resolution.
Need Urgent Support?
If your project is urgent, clearly mark your inquiry as “Urgent” and include product photos, drawings, quantity, destination country and target delivery date. This helps Domi understand priority and respond with the right next step.
Priority handling can be discussed based on project type and team availability. Emergency response is not guaranteed unless confirmed by the client.